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  • Citizen self-service portal for public administrations| Clustdoc

    Low code citizen self-service portal for public administrations.

    Improve permitting, licensing, application and service-delivery process in your community using a citizen self-service portal powered by Clustdoc.

    Citizen self-serve portal

    Empower citizens, simplify workflows, and transform public service

    How can Clustdoc help your municipality?

    Tailor processes to fit your service’s unique needs, ensuring flexibility and efficiency in every step.

    1

    Less workload for municipal staff

    Streamline service request workflows and let automation handle repetitive tasks, giving your team more time to focus on serving the community.

    3

    Simple application process

    Simplify complex application processes into user-friendly steps, reducing confusion and boosting submission accuracy.

    2

    User experience reinvented

    Offer citizens and businesses a modern, intuitive platform that makes accessing services easier and faster than ever.

    4

    Centralized requests and submissions

    Bring all incoming requests into one organized platform, making it easy to track, manage, and respond without hassle.

    ACCESSIBILITY

    Receive applications, service requests or civil complaints 24/7.

    Clustdoc’s citizen self-service portal enables 24/7 access for submitting forms, requests, or complaints, ensuring that no issue is left unheard.

    Automated updates and reminders keep things moving, so both citizens and staff stay informed every step of the way.

    Applications Dashboard
    Self-service Online Portal
    DIGITAL PORTAL

    Add a citizen self-service portal to your public website.

    Add a citizen self-service portal to your website and enable people or local businesses to submit applications, service requests, or complaints with ease, right from their devices— with no phone calls, no paper nor physical walk-ins required.

    This branded portal makes accessing public services a delightful experience, helping you improve satisfaction across your community.

    REVIEW PROCESS

    Allow staff to review and process incoming requests hassle-free.

    Clustdoc centralizes incoming requests, making it simple for staff to review, process, and manage each submission in record time.

    With everything organized in one place, your team can focus on providing exceptional service without feeling overwhelmed.

    Implement today a professional system for reviewing incoming applications from people from your community and businesses.

    Team collaboration
    a woman smiling at a laptop
    APPROVALS

    Implement a robust approval workflow and sign off stages.

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    Easily assign tasks, track progress, and ensure every step is completed with precision, from initial submission to final approval.

    No matter the type of services your team is in charge of providing, our workflows bring transparency and accountability to the forefront, making life easier for everyone involved.

    Digital transformation for public services, municipalities and administration services

    Find below all features and resources that will help you get the most out of Clustdoc.

    A step-by-step journey through Clusdoc’s Client-Centric Onboarding Experience.

    Join our enlightening webinar to uncover the secrets behind creating an exceptional onboarding experience that puts your clients at the heart of the process.

    Clustdoc Webinar

    What professionals say about Clustdoc

    Discover what other companies say about Clustdoc.

    With Clustdoc we can do the whole onboarding flow – and as we can instantaneously notify customers about missing or non-compliant documents, it helps us speed up the whole onboarding process.

    Brian From Capterra

    Our onboarding processing time has been divided by 2 with Clustdoc. We used to have some clients where it would take three months to onboard. Now we’re probably down to six weeks for those bigger companies.

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    Fareeha From Capterra

    The ease of implementation and ability to connect Clustdoc with our existing tools makes work much easier. With Clustdoc we’re confident to close a startup application within a week versus 3 weeks previously.

    Arnaud Pelloquin WILCO
    Arnaud From Capterra

    We use Clustdoc to build different processes and different approval workflows for the different departments. It keeps the process very transparent amongst departments.

    Cassandra Seppings - PayNearMe
    Cassandra From Capterra

    A citizen self-service portal that works for you.

    Save time and increase customer service in your organization.