Clustdoc helps financial services digitalize front, middle and back-office tasks to provide fast, efficient and compliant customer service.
Our compliant and automated digital customer onboarding solution helps financial instututions welcome new clients and manage returning ones with ease.
Standardised steps and automated data capture accelerate account opening and reduce manual data entry and human error, leading to faster digital onboarding.
Automation removes repetitive tasks, reduces back-and-forth, and allows teams to manage higher volumes without extra headcount.
Identity checks, document collection, and approvals provide a consistent digital onboarding process aligned with regulatory expectations.
Clients complete onboarding quickly with clear guidance, real-time visibility, and fewer friction points, aligning with evolving customer expectations.
Account opening is often the first real interaction a client has with your firm, and slow paperwork sets the wrong tone. Clients expect to complete identity verification, upload documents, and sign agreements online, in one place, without printing a single form. Clustdoc turns that expectation into a repeatable onboarding process, with guided steps on any device and real-time visibility for your team.
Clustdoc helps financial institutions onboard new account holders,
reduce abandonment, and retain customers with a modern, compliant digital onboarding experience.
Map out your digital customer onboarding process using Clustdoc’s intuitive builder. Define steps, automate document collection, configure approval chains, apply KYC checks, and implement scoring rules, so each client is routed through the right path from day one.
Welcome new customers with a clear, structured process tailored to their profile. From form completion to ID verification, each step is defined in advance and easy to complete.
Welcome clients with a clear, structured process tailored to their profile. From form completion to ID verification, each step is defined in advance and easy to review, approve and manage with your team.
Need to run your client flows through additional compliance and verification steps? No problem with Clustdoc.
Built-in reminders, shared notes, and role-based assignments keep everyone aligned. No need for follow-up emails or duplicate work.
Once onboarding is complete, export client data and documents in a consistent format, to +7000 apps using Zapier, Make, Pabbly or even our API.
PROCESS ORCHESTRATION
Clustdoc transforms digital customer onboarding for financial services into a simple, organized process, all in one platform.
Our intuitive digital onboarding solution brings all client onboarding and internal steps under one roof, while simplifying everything from document collection to signed agreements, identity verification and internal approvals.
Plus, our client management dashboard allows you to track progress, approve files, and communicate with clients seamlessly.
BRANDED CLIENT PORTAL
Whether it’s to open an account, submit compliance documents, or complete remote onboarding, Clustdoc lets you offer new customers a fast, clear, and user-friendly onboarding experience, that is accessible across all devices.
Clustdoc allows you to deliver a polished onboarding experience that reflects your brand while guiding clients through every step of the journey.
You can publish onboarding portals that walk new customers through forms, document uploads, e-signatures, and next steps, at their own pace without the headache.
CLIENT MANAGEMENT
With Clustdoc, you no longer need to coordinate onboarding tasks through spreadsheets, shared drives, or endless email threads.
Your teams can collaborate directly in the workflow where each step is tracked, assigned, and completed without back-and-forth or ambiguity.
Each onboarding journey is pre-configured with automatic reminders, clear responsibilities, and real-time status updates enabling everyone involved to move in sync.
APPROVALS & WORKFLOWS
Clustdoc embeds your compliance rules directly into the onboarding process and eliminates manual data entry and risk of fragmented or undocumented approvals.
Your workflows are configured to trigger the right actions at the right time, whether you’re onboarding new accounts or performing compliance checks for higher-risk clients.
Using our digital customer onboarding platform, your team can easily manage approval chains, scoring rules, and route compliance notifications to the right reviewers, while every action is logged and tracked through a detailed audit trail.
AGILE IMPLEMENTATION
With Clustdoc, you can move fast and adapt quickly by digitizing your onboarding workflows without starting from scratch or stretching your internal resources.
Your account includes ready-to-use templates that you can tailor to your own processes, products, and client types and everything from steps and forms to review paths and deadlines, can be customized without code.
Alternatively, you can rely on our Professional Services team to configure, optimize, or manage the rollout with you.
When you compare platforms, focus on five areas: structured data capture, automated document collection and signature requests, KYC checks, configurable approval workflows, and a full audit trail. A branded client portal also matters, because clients finish faster when every step is clear and works on any device. Clustdoc brings all five together in one customer onboarding software platform built for regulated teams.
The ease of using Clustdoc has helped me manage my time better as I can see easily when clients have completed their task and check the documents easily. Also having the message service also helps keep all documents and messages together, so I am not going in and out of emails and missing information. It really has made the whole process much smoother and easier.
We didn't have anything like Clustdoc before. We used secure links and email to send clients their document requests, and they'd upload files to the secure link. But you don't have a lot of visibility with something like that, I could only see when somebody uploaded a document. I couldn't see if they were actually viewing the items or slowly making progress.
Before Clustdoc, it was all being done by email. I will send a list of documents to the client, and they will reply. Then, basically I would manually check all my staff to check it, and then I would reply back if anything was missing. We had to perform these for each client, which was clearly a waste of time.
When the application is complete, I hand it to our finance/onboarding team. They find it straightforward: they know where everything is, download it, and upload it internally. Then we close off the process and know exactly what's outstanding. Clients consistently say it's straightforward and easy to use, and that they knew what to do.
Before you start, here are some answers to most frequently asked questions.
Yes. Clustdoc is built to help you with your digital transformation by supporting multiple onboarding workflows in parallel.
Whether you are onboarding individual clients, corporate entities, or managing different financial products, you can create separate workflows with their own logic, documents, stakeholders, and compliance steps.
This flexibility allows each team or business unit to operate independently while maintaining central oversight and consistency across your institution.
Clustdoc offers robust integration capabilities through its APIs and webhooks.
You can connect onboarding workflows with your existing tools, including CRMs, ERP platforms, and document storage systems.
This means customer data can be transferred securely, onboarding status can be synchronized, and automated actions can be triggered at key stages of the customer journey, without disrupting your current infrastructure.
Clustdoc allows you to configure custom decision logic to automate routing, risk segmentation, and internal reviews.
You can apply scoring models based on personal details, digital identity verification outcomes, document statuses, deadlines, or other input data.
These scores can then influence the next steps in the process, such as triggering an enhanced due diligence check, flagging a file for compliance review, or assigning it to the right team automatically.
Absolutely. Clustdoc is designed to support regulated financial institutions, including companies in the financial sector that are handling high-risk clients or complex onboarding scenarios.
It also helps streamline digital banking workflows.
You can build advanced workflows and the platform gives you full control over the process while ensuring compliance with internal procedures and external regulatory requirements.
Digital customer onboarding for financial services is the process of welcoming new clients through online workflows instead of paper forms and email threads. It covers form completion, document collection, identity verification, KYC checks, and internal approvals in one guided flow. Clustdoc brings these steps into a single platform so teams can open accounts faster while every action stays logged and trackable.
Look for software that matches how your institution actually works: configurable workflows and forms, custom scoring rules, multi-step approvals, and connections to your existing CRM and storage tools through APIs, webhooks, Zapier, Make, or Pabbly. Ready-to-use templates for financial use cases shorten setup, and a no-code editor lets your team adjust processes without engineering. Clustdoc covers each of these areas, with a Professional Services team available to manage the rollout with you.
Timelines depend on your workflow and client type, but Clustdoc customers report large reductions. Wilco closes customer onboarding within a week instead of three weeks, and Benefit Resource cut onboarding for bigger companies from around three months to six weeks. Verspieren Group saves 8 hours per month per team member by automating its onboarding tasks.
Clustdoc is SOC 2 Type II certified, GDPR compliant, and records every action in a full audit trail. Compliance rules are embedded directly into your workflows, so identity checks, document reviews, scoring rules, and approvals happen in a consistent, documented way for every client.
Yes. Clustdoc onboarding portals are mobile friendly and work across all devices, so clients can complete forms, upload documents, and sign at their own pace from a phone, tablet, or computer. Automatic reminders and clear next steps help them finish without follow-up emails from your team.
Clustdoc gives financial institutions the customer onboarding infrastructure to open accounts faster, keep compliance inside the flow, and give every client a clear path from first form to final approval. Book a demo to walk through your own onboarding scenario with our team and see how quickly your workflows can go live.
