Use Clustdoc’s technical support ticket system form template to simplify the process of logging your technical issues.
The template comes with a fill out form, where your customers will be able to specify what device they need help with and what problem they are facing. They will also be able to provide other details such as their device reference number, current email address, carrier name, action taken, and more.
Your customers will also be able to upload screenshots and pictures of the problem they are facing so that you can get a better understanding of the issue. And in case your customers are experiencing issues with physical devices, they may need to bring it to the IT department. In such a case, they will be able to mark a field as completed to let you know that they’ve sent their device to you.