Updated: November 9, 2023
Marie is the CEO & Founder of Clustdoc. She loves to help other teams work smarter and build trust with customers and stakeholders during daily operations.
Today, the client onboarding experience you deliver is critical to your organization. Many companies work tirelessly to deliver a frictionless onboarding experience for their customers, yet their customers aren’t completely satisfied. Over 90% of customers believe companies could do better with their onboarding process.
As a result, it’s critical to begin your client relationship with a positive onboarding experience. In fact, if you engage in an educational onboarding process, 86% of your customers are more likely to stay with your business.
In this post, I’ve included 15 quotes to motivate you to build an onboarding experience that will make a lasting impact on your consumers.
At times, you have so many things going around with client requests and onboarding that your team feels overwhelmed. And that is when they need some inspiration.
These client onboarding quotes will help your customer success team make your customers happy and create a culture of great onboarding.
Show your team these quotes to inspire them and get them excited about onboarding.
It’s incredibly tough to recover from a bad onboarding experience. PwC showed that 1 in 3 consumers will quit after just one poor encounter in a survey of 15000 customers. After two or three unpleasant experiences, 92 percent of them declared they’ll fully forsake the company.
As a result, it’s critical to devote all of your efforts to creating a well-thought-out client onboarding process that delivers a memorable experience throughout the journey.
Your one time customers will turn into lifelong loyal fans of your company. A report by GrooveHQ claims that highly engaged customers will bring 3X more revenue than someone unengaged with your brand.
Loyal customers are 90% more likely to do business with you and spend 60% more when shopping with you.
Remember this quote by Maya Angelou and make your clients feel special and valued to build a professional relationship with them.
“Atithi Devo Bhava” is a Sanskrit adage that translates as “Guests are equivalent to God.”
This is also ideal for client onboarding. Provide the best of your service to all of your customers so that they come back again and again.
You must invite prospective customers into your firm as though they were guests at your party. Take care of them and provide them a pleasant experience about which they’ll tell their friends, bringing in more customers for your business.
In today’s competitive market, how you onboard your customers sets you apart from your competitors. Customers are more likely to leave your service and go to one of your competitors if you fail to impress them.
Because of bad customer service, more than 56% of consumers switched brands in the previous year.
It is time to turn customer onboarding into a competitive advantage with a seamless onboarding system.
Whether you own a small business or a large corporation, the success of your company is determined by your customers. They are the most valuable assets in your company, and they should always come first.
You should continuously strive to improve your customer service and meet their expectations.
You can have everything else in your business running well, but if your client onboarding isn’t up to par, your customers will leave.
Your customer onboarding system should always be relevant to your customers and answer their questions. You must ask your customers for feedback and suggestions about the onboarding process and fix the loopholes.
Your reputation as a company will encourage customers to do business with you. Americans are 17% more likely to do business with you if you have a good reputation.
In today’s market, customers don’t wait for you to fix the problem or take time to understand the process. According to Wyzowl, 80% of people deleted an app because they couldn’t understand how to use it.
Onboarding is the time where you help your customers understand your product or app. You need to make it simple for customers to use your product even if they have no prior experience with it.
Personalized customer onboarding experience needs to be your priority. In fact, 44% of buyers will turn into repeat customers after a personalized experience.
With a positive onboarding experience, your customers are 69% more likely to suggest your business to others and 50% will use your products and services more often.
In today’s hyper-competitive business environment, customer onboarding can be a competitive differentiator.
As a consequence of poor onboarding experience, companies can lose their customers in a short interval of time. After a poor customer experience, 8 out of 10 customers are more likely to switch to your competitors, according to a report by Zendesk.
Customers of today value their time more than ever. Companies that still cling to their orthodox methods of onboarding will have to part away from their customers anytime soon.
Customers no longer want to wait in long queues and spend hours filling forms. They want a complete digital onboarding experience. According to Salesforce, 6 out of 10 customers believe companies need to provide digital experience to their customers.
There is no space for a half-hearted approach in today’s business sector. You need to provide a seamless and impressive experience to your customers right from the start to leave a positive impression.
If you succeed in impressing your customers, they’ll bring others to your business. 72% of customers share their good customer experiences with others.
94% of Americans share their good experiences with businesses in their regular conversation and recommend businesses to others.
36 % of customers will tell others about their positive or negative customer service experience. 50% of customers share their experience with businesses on social media channels like Facebook and Instagram.
With good customer onboarding and service, you can make customers loyal to your brand. An excellent customer onboarding process can help you maintain customer loyalty and grow business revenue.
With a good customer onboarding process, you can protect your customers from going into the hands of your competitors.
Companies who deliver a better customer experience than their competition outperform their competitors financially by 89%.
By impressing your customers with an exceptional onboarding experience, you can turn them into loyal customers.
A customer loyal to your company is five times more likely to stick to your business than shift to competition.
With an innovative customer onboarding platform like Clustdoc, you can create an automated, frictionless, and overall great client onboarding experience.
Clustdoc comes with a slew of interesting features that your onboard consumers will appreciate.
Clustdoc offers onboarding templates for different businesses that you may use on your own.
Clustdoc offers a user-friendly client portal that allows you to construct your own white-labeled onboarding process.
In today’s digital world, customers prefer businesses that provide complete digital experience.
To meet the expectations of their customers, customers will have to transition to modern ways of doing business.
An effective client onboarding software can help you build better and lasting relationships with customers.
Clustdoc’s onboarding platform will be your companion to keep your clients happy with the digital onboarding process without much load on you.
To start with your digital onboarding and get rid of the long and tiring onboarding process, visit Clustdoc.
Clustdoc is a client onboarding orchestration platform used by modern teams around the world. With Clustdoc, you can run automated workflows for collecting and verifying new customers’ data, documents and contracts – without juggling between tools.
If your team is managing new customers using emails, spreadsheets and PDFs, you’ll probably love using Clustdoc.
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