This customer verification process template offers a structured, repeatable way for compliance, risk, and onboarding teams to verify customer identities within a controlled digital workflow.
Instead of collecting documents through emails or managing fragmented spreadsheets, the template centralizes every step of the verification process inside Clustdoc.
Teams can organize documentation, assign internal reviews, validate identity information, and maintain a complete audit trail, all while offering a clear, guided customer experience to the customer.
Concretely, this template provides a full framework for managing the customer identity verification process end to end.
It helps your teams capture identity documents, collect accurate personal details, request supporting files when needed, and maintain clarity around what the customer must provide.
Each action, review, and decision point is recorded in a single workflow, giving your team a predictable way to verify customer identity while respecting all predefined internal procedures.
Inside Clustdoc, this template becomes the backbone of your customer identity verification and customer verification workflows.
Your teams can request identity documents, validate their authenticity, perform live ID verification, and capture the information required for regulatory checks.
Whether your organization needs to verify the identity of individuals during the onboarding process or as part of ongoing monitoring, the workflow ensures your internal process remains consistent, structured, and fully traceable.
Customers also benefit from clear instructions and a unified channel where they can upload everything securely.
If your organization needs biometric verification or requires moments of active verification, the template allows you to embed this step into the broader process without creating operational complexity.
The workflow helps you organize when biometric verification must occur, who reviews the results, and what happens if additional information is required.
This keeps control of the process inside your team while ensuring that every verification step is documented and attached to the correct customer profile.
Our template also supports your customer due diligence activities by helping your team review customer data and validate the information needed for regulatory compliance.
It centralizes customer data collection, identity verification, and documentation review within a single, secure structure.
Whether you manage digital identity verification, additional checks, or enhanced due diligence cases, your teams can rely on the workflow to maintain accuracy, document every decision, and ensure nothing is overlooked.
Import this template into Clustdoc to streamline your verification procedures, strengthen regulatory compliance, and ensure a reliable, auditable verification process across every customer interaction.
The template structures each step of the customer identity verification process by organizing document requests, guiding the customer through required information, and recording internal validations in a consistent sequence.
Teams can collect identity documents, personal details, and supporting files, and they can verify the identity of the customer with greater accuracy thanks to a centralized and auditable process.
Sensitive customer data is handled within a controlled environment where document uploads, reviewer actions, and decision-making steps remain secure.
The workflow helps organizations meet their data protection and data security obligations by avoiding informal channels and ensuring that all information shared during the verification process stays inside a compliant, access-controlled system.
Yes. For businesses operating globally, verification expectations vary.
The template allows teams to modify the customer verification process based on geographic risk or regulatory obligations while preserving a standardized, auditable structure across all customer interactions.
Try Clustdoc today, launch your new workflow tomorrow.
