Belgium
Real Estate
10-50
Dedicated to provide expert guidance to tenants
Immo Balcaen is a real estate agency based in the north of Brussels. The company offers a range of high-quality services to its clients, including property management, sales, and rentals.
The team is on a mission to successfully support the high volume of rental projects.
Immo Balcaen is a team of 23 people with diverse profiles and expertise, all focused on managing any processes related to tenants or property owners.
What changed with Clustdoc?
Saying goodbye to paper-based onboarding
With the pandemic, Patrick and his team were on a mission to quickly shift to a digital process. One of their biggest challenges was to streamline their entire document collection and verification process as part of tenant onboarding, for both both candidates and the team. One guiding principle: modernity.
Before using Clustdoc, the tenant onboarding process was mostly based on performing manual and repetitive tasks accross multiple tools – this very traditional process was surely not scalable.
“ Before Clustdoc, we relied on traditional tools like Word documents and a printer to collect and verify tenant applications. However, this process was prone to errors, and managing rental applications was a clear waste of time. ”
Immo Balcaen’s priority was not only to streamline the tenants submission process, but also to increase operational efficiency to provide a better experience to applicants. – And Clustdoc turned out to be the solution able to align all these requirements.
“ Given the health crisis, digitalizing our onboarding process helped us to close around 10 rental contracts during the lockdown within a few weeks. Being able to manage every tenant application remotely, from initial contact to signing, was more than just an advantage. ”
A professional and efficient experience for Immo Balcaen teams
The Immo Balcaen teams now use Clustdoc as their go-to tool to effortlessly track the progress of applications, tenant interactions, and team performance on a daily basis.
“ The dashboard gives me a complete overview of where the rental agents stand in processing tenant applications. This allows me to check my team with my team on the progress of any rental projects in a single platform – a huge time saver for us. ”
x2
in productivity since switching to Clustdoc
Zero
oversight or error during document verification
100%
transparency over the agency’s activities
Providing tenants with a digital rental management experience
Using Clustdoc, Immo Balcaen can delivrer an exceptional onboarding experience for tenants.
What Patrick really enjoys about Clustdoc is the ability to build a digital onboarding checklist that centralizes all the information and documents they need from tenants: online forms, supporting documents, contracts and more.
With a single click, applicants can access a secure online portal, available on any device, and easily complete all required steps.
“ Before Clustdoc, my team would spend hours searching for tenant-submitted documents across multiple tools.. With Clustdoc, those back-and-forths are a thing of the past – everything is centralized on a single platform. ”
Patrick and his team can now automate the every step of the onboarding process, from document collection to contract signing. The tenant selection process has never been smoother.
Facilitating collaboration between the team and tenants
For Patrick, it was essential to work with an intuitive and user-friendly solution.
The collaborative onboarding platform allows them to streamline team interactions and communication with every tenant thanks to the messaging system.
Patrick and his team now rely on a modern and flexible onboarding system, perfect for scaling both team’s operational efficiency and the tenant onboarding experience.
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