{"id":47991,"date":"2025-11-05T14:01:46","date_gmt":"2025-11-05T14:01:46","guid":{"rendered":"https:\/\/clustdoc.com\/?p=47991"},"modified":"2026-03-10T15:58:31","modified_gmt":"2026-03-10T15:58:31","slug":"repondre-aux-avis-negatifs","status":"publish","type":"post","link":"https:\/\/clustdoc.com\/fr\/blog\/repondre-aux-avis-negatifs\/","title":{"rendered":"7 mani\u00e8res de r\u00e9pondre aux avis n\u00e9gatifs sur internet"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"47991\" class=\"elementor elementor-47991\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13edd2e2 e-flex e-con-boxed e-con e-parent\" data-id=\"13edd2e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-679bc3b elementor-widget elementor-widget-betakit-breadcrumbs\" data-id=\"679bc3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betakit-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"page-header text-left\"><div class=\"breadcrumbs\"><a class=\"breadcrumb_link\" href=\"https:\/\/clustdoc.com\/fr\/\"><span class=\"breadcrumb_link_text\"> Home<\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"betakit-gap-default elementor-section elementor-top-section elementor-element elementor-element-37ce689b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37ce689b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51ee0cb6\" data-id=\"51ee0cb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1aa2c161 elementor-widget elementor-widget-image\" data-id=\"1aa2c161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1748\" height=\"1240\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63.png\" class=\"attachment-full size-full wp-image-47337\" alt=\"7 mani\u00e8res de r\u00e9pondre aux avis n\u00e9gatifs sur internet\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63.png 1748w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63-300x213.png 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63-1024x726.png 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63-768x545.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63-1536x1090.png 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Blog-pictures-63-595x422.png 595w\" sizes=\"(max-width: 1748px) 100vw, 1748px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c266ad0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6c266ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 id=\"7-manieres-de-repondre-aux-avis-negatifs-sur-internet\" class=\"elementor-heading-title elementor-size-default\">7 mani\u00e8res de r\u00e9pondre aux avis n\u00e9gatifs sur internet<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-52a46157 e-flex e-con-boxed e-con e-parent\" data-id=\"52a46157\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a3bb2cb e-con-full e-flex e-con e-child\" data-id=\"1a3bb2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4afdfb9e elementor-widget elementor-widget-text-editor\" data-id=\"4afdfb9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rien de plus triste que de d\u00e9couvrir un lundi matin, un commentaire incendiaire sur les r\u00e9seaux sociaux.<\/p><p>En tant que professionnel, vous passez votre temps \u00e0 g\u00e9rer un milliard de choses en coulisses pour satisfaire vos clients.<\/p><p>Mais vous ne ma\u00eetrisez pas tout : un malentendu, un fournisseur qui vous l\u00e2che\u2026 Et voil\u00e0 que vous d\u00e9couvrez un avis n\u00e9gatif sur Google o\u00f9 les r\u00e9seaux sociaux.<br \/>Comment r\u00e9agir ?<br \/>Voici nos 7 conseils pour r\u00e9pondre aux avis n\u00e9gatifs sur les r\u00e9seaux sociaux accompagn\u00e9s de mod\u00e8les de r\u00e9ponses pour vous aider \u00e0 y faire face.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536daf76 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"536daf76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"1-repondez-quoi-quil-arrive\" class=\"elementor-heading-title elementor-size-default\">1. R\u00e9pondez quoi qu\u2019il arrive\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414a0789 elementor-widget elementor-widget-text-editor\" data-id=\"414a0789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>M\u00eame si vous \u00eates tent\u00e9s d\u2019ignorer les avis n\u00e9gatifs laiss\u00e9s par un client m\u00e9content, c\u2019est loin d\u2019\u00eatre une solution.<\/p><p>Pensez un peu aux autres prospects qui liront ces avis. Sans pouvoir prendre en compte votre point de vue, ils n\u2019auront comme point de rep\u00e8re que l\u2019exp\u00e9rience d\u00e9sastreuse t\u00e9moign\u00e9e par vos d\u00e9tracteurs.\u00a0<\/p><p>Alors quitte \u00e0 passer un mauvais quart d\u2019heure prenez le temps de r\u00e9pondre aux critiques des clients.<\/p><p>Cela ne les fera pas dispara\u00eetre mais au moins, vous aurez nuanc\u00e9 les propos tenus \u00e0 votre \u00e9gard. De mani\u00e8re g\u00e9n\u00e9rale voici les 5 composantes d\u2019une r\u00e9ponse bien r\u00e9dig\u00e9e :<\/p><h3 id=\"rassurer\"><br \/>Rassurer\u00a0<\/h3><p>faites savoir aux clients que vous avez lu et compris leur message<\/p><h3 id=\"clarifier\">Clarifier<\/h3><p>reconnaissez votre erreur et \u00e9vitez les malentendus en r\u00e9pondant aux reproches du client<br \/>Aider : proposez une solution ou d\u00e9montrez une volont\u00e9 de mieux faire.<\/p><h3 id=\"contacter\"><br \/>Contacter<\/h3><p>montrez que vous \u00eates disponible pour explorer le besoin du client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb814d2 elementor-widget elementor-widget-template\" data-id=\"eb814d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"61652\" class=\"elementor elementor-61652\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1468efc e-con-full e-flex e-con e-parent\" data-id=\"1468efc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5df0bd3 e-grid e-con-boxed e-con e-child\" data-id=\"5df0bd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cfc8570 e-con-full e-flex e-con e-child\" data-id=\"cfc8570\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3db7935 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"3db7935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Digitaliser la relation client ? C'est possible. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284c8d6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"284c8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dynamisez la relation client \u00e0 distance avec l'outil Clustdoc.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b946a elementor-widget elementor-widget-button\" data-id=\"a1b946a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/info.clustdoc.com\/webinaire-dynamisez-la-relation-client-a-distance-en-3-%C3%A9tapes\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le replay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e5fc1 elementor-widget elementor-widget-image\" data-id=\"86e5fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/06\/Webinaire-17.png\" title=\"Webinar &#8211; Dynamisez la relation client \u00e0 distance en 3 \u00e9tapes cl\u00e9s\" alt=\"Dynamisez la relation client \u00e0 distance en 3 \u00e9tapes cl\u00e9s\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76af8ee3 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"76af8ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"2-cherchez-le-vrai-probleme\" class=\"elementor-heading-title elementor-size-default\">2. Cherchez le vrai probl\u00e8me\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fe33d76 elementor-widget elementor-widget-text-editor\" data-id=\"5fe33d76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\">\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Un peu comme un m\u00e9decin, passez outre l\u2019\u00e9motion du client m\u00e9content pour d\u00e9terminer les vraies causes du probl\u00e8me.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Un client peut parfois mal interpr\u00e9ter la situation par manque de connaissance.\u00a0<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 16px;\">Plut\u00f4t que r\u00e9pondre \u00e0 chaud, analysez plut\u00f4t d\u2019o\u00f9 vient le probl\u00e8me.\u00a0<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Peut-\u00eatre que le client qui clame votre mauvaise foi, vous reproche en fait de ne pas l\u2019avoir inform\u00e9 de certains d\u00e9tails essentiels li\u00e9s \u00e0 la relation commerciale ?<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Chaque reproche cache une le\u00e7on.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Essayez de vous en servir pour mieux formuler vos r\u00e9ponses.<\/span><\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df16100 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"2df16100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"3-ne-soyez-pas-sur-la-defensive\" class=\"elementor-heading-title elementor-size-default\">3. Ne soyez pas sur la d\u00e9fensive\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65170930 elementor-widget elementor-widget-text-editor\" data-id=\"65170930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\">\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">C\u2019est normal de prendre de mani\u00e8re tr\u00e8s personnelle les avis n\u00e9gatifs qui peuvent vous \u00eatre adress\u00e9s.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Mais cela peut \u00eatre d\u00e9sastreux pour votre image. Prenez de la hauteur et r\u00e9pondez calmement aux critiques.\u00a0<\/span><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Vous n\u2019avez que peu de chances de trouver parmi les futurs prospects des alli\u00e9s en vous \u00e9nervant ou en agressant un client publiquement.\u00a0<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">En plus, les gens ont tendance \u00e0 \u00eatre plus durs lorsqu\u2019ils sont confortablement\u00a0<a href=\"https:\/\/www.courrierinternational.com\/article\/2014\/11\/27\/il-est-plus-facile-de-hair-a-distance\" target=\"_blank\" rel=\"noopener\">install\u00e9s derri\u00e8re leur ordinateur<\/a>.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Ne prenez pas ces avis au pied de la lettre et r\u00e9pondez-y de mani\u00e8re professionnelle, sans vous noyer dans les d\u00e9tails.<\/span><\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3472f9d0 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"3472f9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"4-pas-dattaques-ni-daccusations\" class=\"elementor-heading-title elementor-size-default\">4. Pas d\u2019attaques, ni d\u2019accusations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4720b19c elementor-widget elementor-widget-text-editor\" data-id=\"4720b19c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\">\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Toujours en gardant en t\u00eate votre image de marque, n\u2019attaquez pas ou n\u2019agressez pas un client.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Accuser un client de faire preuve de mauvaise foi ou de mentir n\u2019est pas une option, quelle que soit la complexit\u00e9 de la relation \u00e0 l\u2019origine de l\u2019avis n\u00e9gatif.\u00a0<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Ne faites pas les erreurs que vous ne voudriez voir aucun de vos employ\u00e9s faire en ligne lorsqu\u2019il s\u2019agit de votre soci\u00e9t\u00e9.<\/span><\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-401e93d betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"401e93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"5-faites-preuve-de-reconnaissance\" class=\"elementor-heading-title elementor-size-default\">5. Faites preuve de reconnaissance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56703a54 elementor-widget elementor-widget-text-editor\" data-id=\"56703a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\">\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Les am\u00e9ricains disent \u2018Feedback is a gift\u2019 et il faut dire qu\u2019ils ont raison.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Peu importe le ton utilis\u00e9 par votre client, ce qu\u2019il faut retenir c\u2019est le temps et l\u2019\u00e9nergie accord\u00e9e \u00e0 am\u00e9liorer (maladroitement il faut l\u2019avouer) la qualit\u00e9 de vos services.<\/span><\/div>\n<div><\/div>\n<div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Alors dites merci et tournez vos r\u00e9ponses en notes positives.<\/span><\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b4921c betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"72b4921c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"6-prenez-le-bon-cote-des-choses\" class=\"elementor-heading-title elementor-size-default\">6. Prenez le bon c\u00f4t\u00e9 des choses\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e098c38 elementor-widget elementor-widget-text-editor\" data-id=\"e098c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Les internautes sont de plus en plus nombreux \u00e0 se m\u00e9fier des \u2018Fake\u2019.<\/span><\/div><div>\u00a0<\/div><div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Une page Facebook ou Google My Business remplie d\u2019avis positifs peut attirer l\u2019attention des critiques du web.<\/span><\/div><div>\u00a0<\/div><div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 16px;\">Au moins avec quelques avis n\u00e9gatifs, vous confirmez la cr\u00e9dibilit\u00e9 de vos avis.\u00a0<\/span><\/div><div>\u00a0<\/div><div class=\"siteorigin-widget-tinymce textwidget\"><span style=\"font-size: 17px;\">Avec un peu de finesse et une bonne dose de professionnalisme, vous pourrez m\u00eame transformer un avis n\u00e9gatif en avantage pour votre marque. Les gens se souviendront de votre r\u00e9action.<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fbd9f7a betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"6fbd9f7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"7-admettez-votre-erreur\" class=\"elementor-heading-title elementor-size-default\">7. Admettez votre erreur\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbc0ab0 elementor-widget elementor-widget-text-editor\" data-id=\"2cbc0ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-25\" class=\"so-panel widget\" data-index=\"28\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><span style=\"font-size: 16px;\">Personne n\u2019est parfait et vos clients le savent. En admettant votre erreur, vous faites preuve d\u2019humilit\u00e9 et gagnez des points.<\/span><\/div><div class=\"so-panel widget\" data-index=\"28\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><span style=\"font-size: 16px;\">Excusez-vous : c\u2019est le moyen le plus efficace de r\u00e9parer une relation qui souffre, m\u00eame sur internet.<\/span><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-406f535c betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"406f535c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"quelques-exemples-de-reponses-aux-avis-negatifs\" class=\"elementor-heading-title elementor-size-default\">Quelques exemples de r\u00e9ponses aux avis n\u00e9gatifs\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1341899c elementor-widget elementor-widget-text-editor\" data-id=\"1341899c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\">\n<div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n<div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><span style=\"font-size: 17px;\">Voici quelques exemples que vous pouvez utiliser pour r\u00e9pondre \u00e0 des avis n\u00e9gatifs.<\/span><\/div>\n<div class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><span style=\"font-size: 17px;\">Je vous encourage \u00e0 cr\u00e9er un Carnet de service client (et aussi bien pour les avis positifs) que vous pourrez mettre \u00e0 disposition de vos \u00e9quipes afin qu\u2019elles puissent \u00eatre r\u00e9actives sur les r\u00e9seaux sociaux en cas d\u2019avis n\u00e9gatifs.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-222a0d77 elementor-widget elementor-widget-text-editor\" data-id=\"222a0d77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u201cBonjour, nous sommes d\u00e9sol\u00e9s d\u2019apprendre cela. Notre objectif est de {<strong>Ins\u00e9rer l\u2019objectif recherch\u00e9 par votre soci\u00e9t\u00e9<\/strong>}.<\/div><div class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">N\u2019h\u00e9sitez pas \u00e0 me contacter sur ma ligne directe ou par email afin que nous vous trouvions une solution rapidement.\u201d\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413d8643 elementor-widget elementor-widget-text-editor\" data-id=\"413d8643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u00a0<\/div><div class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u201cMr\/Mme {<strong>Ins\u00e9rer le nom du client<\/strong>}. Nous travaillons actuellement \u00e0 am\u00e9liorer le processus de {<strong>D\u00e9crire le processus concern\u00e9<\/strong>} afin que ce type de situation ne se reproduise plus. Merci d\u2019avoir pris le temps de nous en parler.\u201d<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ae126 elementor-widget elementor-widget-text-editor\" data-id=\"96ae126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u00a0\u201cBonjour, toutes nos excuses pour cette malheureuse exp\u00e9rience. Nous n\u2019arrivons pas \u00e0 remonter l\u2019incident que vous d\u00e9crivez, pourriez-vous s\u2019il vous pla\u00eet nous contacter pour en discuter plus amplement. Merci.\u201d<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc67880 elementor-widget elementor-widget-text-editor\" data-id=\"6fc67880\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u00a0\u201cBonjour, Je comprends votre point. Notre m\u00e9tier est complexe et implique parfois des \u00e9l\u00e9ments qu\u2019il est difficile d\u2019anticiper {<strong>D\u00e9crire le probl\u00e8me survenu brutalement<\/strong>}. J\u2019aimerais pouvoir vous contacter pour \u00eatre certain que cela ne se reproduira plus. Comment puis-je vous contacter ?\u201d<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111fd49c elementor-widget elementor-widget-text-editor\" data-id=\"111fd49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"panel-15631-1-0-13\" class=\"so-panel widget widget_sow-editor\" data-index=\"16\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;iw-visible-screen&quot;:&quot;iw-all&quot;,&quot;iw-visible-layout&quot;:&quot;iw-all&quot;}\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div id=\"panel-15787-1-0-29\" class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\"><div class=\"so-panel widget\" data-index=\"32\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\">\u201cToutes nos excuses pour le d\u00e9sagr\u00e9ment et merci de votre confiance. Le probl\u00e8me a \u00e9t\u00e9 rectifi\u00e9 depuis {<strong>Mettre la date de rectification<\/strong>} gr\u00e2ce \u00e0 vos retours. \u201c<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a564eb9 elementor-widget elementor-widget-spacer\" data-id=\"a564eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64c4d64 elementor-widget elementor-widget-template\" data-id=\"64c4d64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"58501\" class=\"elementor elementor-58501\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee7773 e-grid e-con-full e-con e-parent\" data-id=\"6ee7773\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e5f4c4d e-flex e-con-boxed e-con e-child\" data-id=\"e5f4c4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbb49d elementor-widget elementor-widget-spacer\" data-id=\"2dbb49d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9373c43 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"9373c43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">La solution qui digitalise toutes les \u00e9tapes de  l'entr\u00e9e en relation <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc35139 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"bc35139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Ne jonglez plus entre les outils pour g\u00e9rer vos dossiers clients et administratifs<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07b8725 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"07b8725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/clustdoc.com\/fr\/rdv-decouverte\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Je r\u00e9serve un RDV D\u00e9couverte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a261d44 elementor-widget elementor-widget-author-box\" data-id=\"3a261d44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/Sarah.png\" alt=\"Image de Marie\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 id=\"marie\" class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tMarie\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>Marie est la voix de nos clients chez Clustdoc. Sa mission : vous accompagner dans la digitalisation de vos d\u00e9marches clients & admins, et simplifier le quotidien de vos \u00e9quipes. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a class=\"elementor-author-box__button elementor-button elementor-size-xs\" href=\"https:\/\/fr.linkedin.com\/in\/mademoiselleasse\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tSon Linkedin \t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21ca2316 e-con-full e-flex e-con e-child\" data-id=\"21ca2316\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-83b1135 e-con-full e-flex e-con e-child\" data-id=\"83b1135\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccde08a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"ccde08a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 id=\"sommaire\" class=\"elementor-toc__header-title\">\n\t\t\t\tSommaire\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__ccde08a\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-caret-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__ccde08a\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-caret-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__ccde08a\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59f170 elementor-widget elementor-widget-elementskit-social-share\" data-id=\"b59f170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-social-share.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<ul class=\"ekit_socialshare\">\n                            <li class=\"elementor-repeater-item-ce29207\" data-social=\"linkedin\">\n                    <div class=\"linkedin\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 50 50\" width=\"50px\" height=\"50px\"><path d=\"M41,4H9C6.24,4,4,6.24,4,9v32c0,2.76,2.24,5,5,5h32c2.76,0,5-2.24,5-5V9C46,6.24,43.76,4,41,4z M17,20v19h-6V20H17z M11,14.47c0-1.4,1.2-2.47,3-2.47s2.93,1.07,3,2.47c0,1.4-1.12,2.53-3,2.53C12.2,17,11,15.87,11,14.47z M39,39h-6c0,0,0-9.26,0-10 c0-2-1-4-3.5-4.04h-0.08C27,24.96,26,27.02,26,29c0,0.91,0,10,0,10h-6V20h6v2.56c0,0,1.93-2.56,5.81-2.56 c3.97,0,7.19,2.73,7.19,8.26V39z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                            <li class=\"elementor-repeater-item-1921e0a\" data-social=\"facebook\">\n                    <div class=\"facebook\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 30 30\" width=\"30px\" height=\"30px\"><path d=\"M12,27V15H8v-4h4V8.852C12,4.785,13.981,3,17.361,3c1.619,0,2.475,0.12,2.88,0.175V7h-2.305C16.501,7,16,7.757,16,9.291V11 h4.205l-0.571,4H16v12H12z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                            <li class=\"elementor-repeater-item-ea8ef81\" data-social=\"twitter\">\n                    <div class=\"twitter\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 30 30\" width=\"30px\" height=\"30px\"><path d=\"M26.37,26l-8.795-12.822l0.015,0.012L25.52,4h-2.65l-6.46,7.48L11.28,4H4.33l8.211,11.971L12.54,15.97L3.88,26h2.65 l7.182-8.322L19.42,26H26.37z M10.23,6l12.34,18h-2.1L8.12,6H10.23z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                    <\/ul>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea411d elementor-widget elementor-widget-template\" data-id=\"4ea411d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"58654\" class=\"elementor elementor-58654\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5be33258 e-con-full e-flex e-con e-child\" data-id=\"5be33258\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b02ef2c betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"b02ef2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Simplifiez la gestion de vos dossiers\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263d5b05 elementor-widget elementor-widget-image\" data-id=\"263d5b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"749\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/03\/Clustdoc-portail-en-ligne-1-1024x799.png\" class=\"attachment-large size-large wp-image-40164\" alt=\"\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/03\/Clustdoc-portail-en-ligne-1-1024x799.png 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/03\/Clustdoc-portail-en-ligne-1-300x234.png 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/03\/Clustdoc-portail-en-ligne-1-768x599.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/03\/Clustdoc-portail-en-ligne-1.png 1166w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37f2464d elementor-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"37f2464d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/clustdoc.com\/fr\/rdv-decouverte\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez Clustdoc<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e4c6f8e e-flex e-con-boxed e-con e-parent\" data-id=\"1e4c6f8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac39775 elementor-widget elementor-widget-spacer\" data-id=\"ac39775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a21fb68 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"1a21fb68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"ces-articles-pourraient-vous-interesser\" class=\"elementor-heading-title elementor-size-default\">Ces articles pourraient vous int\u00e9resser<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34396646 elementor-widget elementor-widget-spacer\" data-id=\"34396646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6e0c02 elementor-posts__hover-none elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-widget elementor-widget-posts\" data-id=\"1e6e0c02\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-48009 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-digitalisation nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a 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class=\"elementor-post__badge\">blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"les-grands-defis-du-parcours-client-en-assurance\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/blog\/parcours-client-assurance\/\">\n\t\t\t\tLes grands d\u00e9fis du parcours client en assurance\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t5 novembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-48369 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-digitalisation nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" 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class=\"elementor-post__badge\">blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"comment-digitaliser-les-documents-rh-de-nouveaux-employes\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/blog\/documents-rh\/\">\n\t\t\t\tComment digitaliser les documents RH de nouveaux employ\u00e9s ?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t5 novembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-48016 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-relation-client nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/clustdoc.com\/fr\/blog\/besoins-des-clients\/\" tabindex=\"-1\"><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"213\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-300x213.png\" class=\"attachment-medium size-medium wp-image-47283\" alt=\"Cerner les besoins clients : 3 techniques de mise en oeuvre\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-300x213.png 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-1024x726.png 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-768x545.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-1536x1090.png 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients-595x422.png 595w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/10\/besoins-clients.png 1748w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"cerner-les-besoins-clients-3-techniques-de-mise-en-oeuvre\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/blog\/besoins-des-clients\/\">\n\t\t\t\tCerner les besoins clients : 3 techniques de mise en oeuvre\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t5 novembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dded92 elementor-widget elementor-widget-spacer\" data-id=\"5dded92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les avis n\u00e9gatifs menacent votre e-reputation. Tous nos conseils pour r\u00e9pondre aux avis n\u00e9gatifs laiss\u00e9s par des clients sur internet.<\/p>\n","protected":false},"author":5,"featured_media":47337,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[291,297],"tags":[],"class_list":["post-47991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","nt-post-class",""],"_links":{"self":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/47991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/comments?post=47991"}],"version-history":[{"count":42,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/47991\/revisions"}],"predecessor-version":[{"id":61663,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/47991\/revisions\/61663"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/media\/47337"}],"wp:attachment":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/media?parent=47991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/categories?post=47991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/tags?post=47991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}