{"id":40717,"date":"2025-05-21T22:42:59","date_gmt":"2025-05-21T22:42:59","guid":{"rendered":"https:\/\/clustdoc.com\/?p=40717"},"modified":"2026-03-10T16:20:21","modified_gmt":"2026-03-10T16:20:21","slug":"digitalisation-des-dossiers-clients","status":"publish","type":"post","link":"https:\/\/clustdoc.com\/fr\/dossiers\/digitalisation-des-dossiers-clients\/","title":{"rendered":"La digitalisation des dossiers clients\u202f: quels enjeux pour votre entreprise ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40717\" class=\"elementor elementor-40717\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-408c6c7d e-flex e-con-boxed e-con e-parent\" data-id=\"408c6c7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c69a052 e-con-full e-flex e-con e-child\" data-id=\"4c69a052\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-32160698 e-con-full e-flex e-con e-child\" data-id=\"32160698\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f19c93d elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7f19c93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"685\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-1024x731.jpg\" class=\"attachment-large size-large wp-image-40653\" alt=\"Digitalisation des dossiers clients\u202f\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-1024x731.jpg 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-300x214.jpg 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-768x548.jpg 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-1536x1097.jpg 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients-595xh.jpg 595w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/post-image-Guide-ultime-de-la-digitalisation-des-dossiers-clients.jpg 1654w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6228c2c8 e-con-full e-flex e-con e-child\" data-id=\"6228c2c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-535f7fa e-con-full e-flex e-con e-child\" data-id=\"535f7fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-449cadec elementor-widget elementor-widget-spacer\" data-id=\"449cadec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c54c4f1 elementor-widget__width-initial betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"3c54c4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 id=\"la-digitalisation-des-dossiers-clients-quels-enjeux-pour-votre-entreprise\" class=\"elementor-heading-title elementor-size-default\">La digitalisation des dossiers clients\u202f: quels enjeux pour votre entreprise ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cea6221 elementor-widget elementor-widget-spacer\" data-id=\"cea6221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e763f9d elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"2e763f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tDans cette fiche, on vous explique pourquoi certaines entreprises passent \u00e0 c\u00f4t\u00e9 de leur transformation digitale\u2026 et comment d\u2019autres construisent une organisation fluide, efficace et collaborative.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32a2ab5 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"32a2ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u272a Votre experte onboarding Clustdoc<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76fa65f elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-middle elementor-widget elementor-widget-author-box\" data-id=\"76fa65f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/Capture-decran-2025-05-23-a-01.31.29-300x298.png\" alt=\"Image de Marie Ass\u00e9\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<span class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tMarie Ass\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccef9ee e-flex e-con-boxed e-con e-parent\" data-id=\"ccef9ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57e302a elementor-widget elementor-widget-betakit-breadcrumbs\" data-id=\"57e302a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betakit-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"page-header text-left\"><div class=\"breadcrumbs\"><a class=\"breadcrumb_link\" href=\"https:\/\/clustdoc.com\/fr\/\"><span class=\"breadcrumb_link_text\"> Home<\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e779d7d e-flex e-con-boxed e-con e-parent\" data-id=\"6e779d7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ac6cd1c e-con-full e-flex e-con e-child\" data-id=\"3ac6cd1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d8b6b0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"65d8b6b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion manuelle des dossiers clients repr\u00e9sente encore, dans de nombreuses entreprises, un v\u00e9ritable d\u00e9fi pour les \u00e9quipes en charge de la relation client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3181ca84 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3181ca84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #000000;\">Entre la course aux justificatifs, les relances multiples vers les clients ou en interne, et la v\u00e9rification des informations obtenues, les gestionnaires clients sont nombreux \u00e0 mobiliser chaque jour du temps pour accomplir ces t\u00e2ches sans r\u00e9elle valeur ajout\u00e9e.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a33f9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"55a33f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #000000;\">Heureusement, de plus en plus de soci\u00e9t\u00e9s prennent conscience des limites de la gestion manuelle des dossiers clients, et des co\u00fbts parfois invisibles qu&#8217;elle peut engendrer.\u00a0<\/span><\/p><p><span style=\"font-weight: 400; color: #000000;\">Elles font le choix de mieux structurer leurs parcours clients et administratifs, en s&#8217;appuyant sur des technologies modernes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cf974 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46cf974\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #000000;\">Dans cette fiche, vous d\u00e9couvrirez les enjeux concrets de la <\/span><span style=\"color: #000000;\"><b>digitalisation des dossiers clients<\/b><\/span><span style=\"font-weight: 400; color: #000000;\"> et les principaux avantages d&#8217;une telle d\u00e9marche pour votre entreprise.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e619cd1 elementor-widget elementor-widget-template\" data-id=\"e619cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"61652\" class=\"elementor elementor-61652\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1468efc e-con-full e-flex e-con e-parent\" data-id=\"1468efc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5df0bd3 e-grid e-con-boxed e-con e-child\" data-id=\"5df0bd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cfc8570 e-con-full e-flex e-con e-child\" data-id=\"cfc8570\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3db7935 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"3db7935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Digitaliser la relation client ? C'est possible. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284c8d6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"284c8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dynamisez la relation client \u00e0 distance avec l'outil Clustdoc.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b946a elementor-widget elementor-widget-button\" data-id=\"a1b946a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/info.clustdoc.com\/webinaire-dynamisez-la-relation-client-a-distance-en-3-%C3%A9tapes\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le replay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e5fc1 elementor-widget elementor-widget-image\" data-id=\"86e5fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/06\/Webinaire-17.png\" title=\"Webinar &#8211; Dynamisez la relation client \u00e0 distance en 3 \u00e9tapes cl\u00e9s\" alt=\"Dynamisez la relation client \u00e0 distance en 3 \u00e9tapes cl\u00e9s\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451cefa2 elementor-widget__width-initial betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"451cefa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"digitalisation-des-dossiers-clients-de-quoi-parle-t-on-vraiment\" class=\"elementor-heading-title elementor-size-default\">Digitalisation des dossiers clients : de quoi parle-t-on vraiment ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9a99e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ee9a99e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour beaucoup, le mot \u00ab dossier \u00bb est encore associ\u00e9 \u00e0 des d\u00e9marches administratives complexes et chronophages : beaucoup de paperasse \u00e0 faire, des allers-retours interminables, des appels manqu\u00e9s, et surtout des d\u00e9lais toujours plus longs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0fd03 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2a0fd03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ce sentiment est d\u00fb au fait que tous les efforts de digitalisation men\u00e9s par les entreprises ne se valent, malheureusement pas.<\/span><\/p><h3 id=\"le-niveau-1-passer-du-papier-aux-outils-numeriques\">Le niveau 1 &#8211; passer du papier aux outils num\u00e9riques<\/h3><p><span style=\"font-weight: 400;\">Pendant et apr\u00e8s la pand\u00e9mie, la plupart des entreprises de taille moyenne ont entrepris de digitaliser en urgence <strong>la collecte des informations clients, des documents justificatifs et m\u00eame des t\u00e2ches n\u00e9cessaires \u00e0 la constitution et l&#8217;instruction d\u2019un dossier client.<\/strong><\/span><\/p><p><span style=\"font-weight: 400;\">Cette dynamique avait pour objectif de pallier rapidement aux cons\u00e9quences de la distanciation sociale, sans mobiliser trop de ressources internes.<\/span><\/p><p>La priorit\u00e9 ?\u00a0<\/p><p>\u00c9liminer l&#8217;usage de feuillets imprim\u00e9s pour basculer sur des outils en ligne et accessibles \u00e0 distance.<\/p><p>Le r\u00e9flexe, \u00e0 ce moment-l\u00e0, a \u00e9t\u00e9 de s&#8217;appuyer les outils d\u00e9j\u00e0 en place au sein des services : emails, PDF, espaces de stockage partag\u00e9s, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d53c960 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d53c960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Mais plusieurs ann\u00e9es apr\u00e8s, le bilan reste encore mitig\u00e9.<\/span><\/p><p><span style=\"font-weight: 400;\">Aujourd&#8217;hui, les dirigeants se rendent compte que digitaliser les dossiers clients va bien au del\u00e0 de la simple <a href=\"https:\/\/clustdoc.com\/fr\/produits\/collecte-de-documents\/\">collecte de documents<\/a>\u00a0par email.\u00a0<\/span><\/p><p>La digitalisation ne doit pas se limiter \u00e0 transposer \u00e0 l&#8217;\u00e9cran les contraintes li\u00e9es \u00e0 l&#8217;usage du papier.<\/p><p>Pourtant c&#8217;est encore le quotidien de beaucoup d&#8217;\u00e9quipes qui <a href=\"https:\/\/clustdoc.com\/fr\/fonctionnement\/\">jonglent entre les outils<\/a> du quotidien pour r\u00e9cup\u00e9rer les informations n\u00e9cessaires au dossier d&#8217;un seul client.\u00a0<i><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35521da elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"35521da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De plus en plus d&#8217;entreprises envisagent maintenant de passer au deuxi\u00e8me niveau de digitalisation des processus clients que nous allons aborder ensemble.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03ecaca elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"03ecaca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 id=\"le-niveau-2-de-lutilisation-fragmentee-d-outils-a-une-approche-unifiee\">Le niveau 2 &#8211; de l&#8217;utilisation fragment\u00e9e d&#8217; outils \u00e0 une approche unifi\u00e9e<\/h3><p><span style=\"font-weight: 400;\">Ce deuxi\u00e8me niveau nous vient directement des grands groupes pour qui, au del\u00e0 du volume, l<\/span><span style=\"font-weight: 400;\">&#8216;objectif \u00e9tait de traiter les causes profondes d&#8217;une gestion de dossiers inefficace et peu performante.<\/span><\/p><p><span style=\"font-weight: 400;\">Repenser le parcours d\u2019entr\u00e9e en relation pour <strong>\u00e9liminer la charge<\/strong> <strong>administrative<\/strong>, <strong>simplifier l\u2019exp\u00e9rience client<\/strong> et supprimer <strong>les blocages op\u00e9rationnels en interne<\/strong>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7bf20 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9e7bf20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Cette d\u00e9marche repose sur une r\u00e9flexion globale autour de l&#8217;impact des processus internes sur l&#8217;exp\u00e9rience client : <strong>comment et pourquoi les informations clients sont collect\u00e9es, partag\u00e9es, valid\u00e9es ou conserv\u00e9es.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de246c0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de246c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dans cette optique, la digitalisation permet d&#8217;optimiser l&#8217;ensemble du processus au cours duquel interviennent plusieurs \u00e9l\u00e9ments : le parcours client final, l&#8217;\u00e9tape de constitution de dossiers, la collaboration interne et la prise en compte des exigences m\u00e9tiers ou de conformit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e3c7d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"63e3c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une fois mise en oeuvre, cette approche structur\u00e9e permet de <strong>fluidifier les \u00e9changes, d&#8217;am\u00e9liorer la productivit\u00e9 des \u00e9quipes et garantir une meilleure qualit\u00e9 de service.\u00a0<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5109e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9f5109e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>Deux approches, deux r\u00e9alit\u00e9s. Et au c\u0153ur de cette transformation : vos \u00e9quipes.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f30547 elementor-widget elementor-widget-image\" data-id=\"0f30547\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"558\" height=\"418\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/Design-sans-titre-1-1.png\" class=\"attachment-large size-large wp-image-41098\" alt=\"les priorit\u00e9s de votre digitalisation m\u00e9tier\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/Design-sans-titre-1-1.png 558w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/05\/Design-sans-titre-1-1-300x225.png 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad60c3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9ad60c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Cette seconde approche se r\u00e9v\u00e8le particuli\u00e8rement structurante, car elle englobe les dimensions m\u00e9tier, client et conformit\u00e9, bien au-del\u00e0 de la simple collecte documentaire.<\/p><p class=\"p1\">Autrement dit, elle va au-del\u00e0 des outils pour r\u00e9pondre aux enjeux op\u00e9rationnels et r\u00e9glementaires de l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fbe7d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f2fbe7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Chaque secteur en tire un b\u00e9n\u00e9fice sp\u00e9cifique : dans le domaine des services financiers par exemple, cela permet de renforcer la conformit\u00e9 lors de l&#8217;entr\u00e9e en relation gr\u00e2ce au contr\u00f4le d\u2019identit\u00e9 et de gestion s\u00e9curis\u00e9e des donn\u00e9es.<\/p><p class=\"p1\">Dans le domaine immobilier, elle acc\u00e9l\u00e8re la v\u00e9rification des pi\u00e8ces soumises par de potentiels locataires.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3464c504 e-con-full e-grid e-con e-child\" data-id=\"3464c504\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6274e300 elementor-widget__width-initial betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"6274e300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Webinaire: Le guide pour digitaliser l\u2019onboarding client\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e2596bf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3e2596bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/info.clustdoc.com\/webinaire-digitaliser-lonboarding-client-avec-clustdoc\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Regarder le replay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7633bb04 elementor-widget__width-initial betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"7633bb04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"les-8-principaux-avantages-de-la-digitalisation-des-dossiers-clients\" class=\"elementor-heading-title elementor-size-default\">Les 8 principaux avantages de la digitalisation des dossiers clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43919300 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"43919300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il existe une vraie diff\u00e9rence entre une digitalisation subie et une digitalisation pens\u00e9e pour cr\u00e9er de la valeur.<\/p><p>L\u2019outil que vous d\u00e9cidez d&#8217;adopter ne fait pas tellement de diff\u00e9rence, c\u2019est surtout la mani\u00e8re dont il s\u2019int\u00e8gre aux exigences de vos clients et de vos \u00e9quipes qui changera la donne.<\/p><p>L\u00e0 o\u00f9 une digitalisation des dossiers fragment\u00e9e multiplie les frictions, une approche structur\u00e9e repense le parcours client de bout en bout.<\/p><p>Voici les b\u00e9n\u00e9fices tangibles que vous pouvez attendre d\u2019une digitalisation bien orchestr\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ee50e betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"d6ee50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"1-gain-de-temps-operationnel\" class=\"elementor-heading-title elementor-size-default\">1. Gain de temps op\u00e9rationnel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536882a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"536882a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">En digitalisant ce processus de collecte et de traitement des dossiers clients, vous fiabilisez l&#8217;ensemble des \u00e9tapes impliqu\u00e9es dans ce processus.<\/p><p class=\"p1\">Les informations sont centralis\u00e9es dans un espace unique, les notifications sont programm\u00e9es, et les documents sont directement rang\u00e9s dans les dossiers concern\u00e9s.<\/p><p class=\"p1\">Vos \u00e9quipes gagnent un temps pr\u00e9cieux \u00e0 chaque \u00e9tape et peuvent se recentrer sur des <a href=\"https:\/\/clustdoc.com\/fr\/dossiers\/automatisation-des-taches-administratives\/\">t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8958cb7 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"8958cb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"2-plus-de-dossiers-complets-et-conformes\" class=\"elementor-heading-title elementor-size-default\">2. Plus de dossiers complets et conformes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4209e7e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4209e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #000000;\">En vous \u00e9quipant d\u2019un bon outil, vous \u00eates en mesure de structurer la collecte et le traitement de vos dossiers <strong>depuis un seul espace<\/strong>. <\/span><\/p><p>Dans l&#8217;outil Clustdoc par exemple, les clients sont guid\u00e9s pas \u00e0 pas jusqu\u2019\u00e0 la finalisation compl\u00e8te de leur dossier.\u00a0<\/p><p class=\"p1\">La mise en place de parcours intelligents incluant des champs obligatoires, une liste pr\u00e9cise des \u00e9tapes \u00e0 compl\u00e9ter et des relances automatiques int\u00e9gr\u00e9es permet de garantir des taux de compl\u00e9tude de plus de 80%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-487cc65 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"487cc65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"3-reduction-de-la-charge-mentale-des-equipes\" class=\"elementor-heading-title elementor-size-default\">3. R\u00e9duction de la charge mentale des \u00e9quipes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5089a53 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5089a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Sans syst\u00e8me clair, vos collaborateurs doivent g\u00e9rer des dizaines de micro-t\u00e2ches, souvent invisibles mais toutes aussi \u00e9puisantes les unes que les autres.\u00a0<\/p><p class=\"p1\">Il s&#8217;agit par exemple de petites actions r\u00e9p\u00e9t\u00e9es et chronophrages telles que :<\/p><p class=\"p1\">\u2022 relancer un client plusieurs fois avant une date limite,<\/p><p class=\"p1\">\u2022 v\u00e9rifier la conformit\u00e9 des documents re\u00e7us,<\/p><p>\u2022 rep\u00e9rer les trous dans la raquette, les erreurs ou les oublis,<\/p><p class=\"p1\">\u2022 r\u00e9pondre \u00e0 des questions souvent redondantes,<\/p><p class=\"p1\">\u2022 transmettre l\u2019information aux coll\u00e8gues\u2026<\/p><p class=\"p1\">La digitalisation des dossiers clients all\u00e8ge cette pression en <strong>organisant les t\u00e2ches destin\u00e9es aux clients<\/strong> et aux \u00e9quipes de mani\u00e8re plus structur\u00e9e.<\/p><p class=\"p1\">Cela permet aux \u00e9quipes de respirer et de se concentrer sur ce qui compte vraiment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dca5c6 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"8dca5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"4-meilleure-collaboration-interne\" class=\"elementor-heading-title elementor-size-default\">4. Meilleure collaboration interne\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49405be elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"49405be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Digitaliser la collecte et l\u2019instruction des dossiers clients, c\u2019est aussi repenser la mani\u00e8re dont les \u00e9quipes interagissent dans le cadre d\u2019un m\u00eame processus.<\/p><p>En r\u00e9alit\u00e9, pour vos collaborateurs, le processus en question se traduit souvent par une bo\u00eete email pleine \u00e0 craquer.<\/p><p>Les \u00e9changes en internes sont fragment\u00e9s : chacun travaille sur ses propres outils, les informations circulent par email, les pi\u00e8ces jointes se perdent, et les d\u00e9cisions s\u2019appuient sur des donn\u00e9es parfois obsol\u00e8tes.<\/p><p class=\"p1\">Une plateforme bien con\u00e7ue, centralisera toutes les donn\u00e9es utiles li\u00e9es au dossiers clients, permettra de <strong>visualiser en un coup d\u2019\u0153il leur \u00e9tat d\u2019avancement<\/strong>, et facilitera la coordination entre les diff\u00e9rents services autour de ce m\u00eame dossier.<\/p><p class=\"p1\">Au final, la collaboration sera plus fluide, plus transparente, et plus efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d36f77 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"8d36f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"5-securite-et-conformite-renforcees\" class=\"elementor-heading-title elementor-size-default\">5. S\u00e9curit\u00e9 et conformit\u00e9 renforc\u00e9es\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7288ffd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7288ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Comme vous le savez d\u00e9j\u00e0, la gestion des dossiers clients implique souvent la manipulation de donn\u00e9es sensibles : pi\u00e8ces d\u2019identit\u00e9, relev\u00e9s bancaires, documents contractuels\u2026<\/p><p class=\"p1\">Ces donn\u00e9es, souvent sensibles, sont encadr\u00e9es par des obligations strictes dans des secteurs comme la finance ou l\u2019immobilier.<\/p><p class=\"p1\">En centralisant la collecte et le traitement dans un outil s\u00e9curis\u00e9, vous limitez les risques d\u2019erreurs, de fuites ou de non-conformit\u00e9.<\/p><p class=\"p1\">Chaque action est trac\u00e9e, les acc\u00e8s sont contr\u00f4l\u00e9s, et les normes r\u00e9glementaires comme le RGPD ou <a href=\"https:\/\/clustdoc.com\/fr\/digital-onboarding\/\">le KYC sont prises<\/a> en compte automatiquement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe41ea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ebe41ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">C\u2019est un investissement rapidement rentabilis\u00e9, notamment pour les \u00e9quipes traitant un volume important de dossiers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4185203 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"4185203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"6-suivi-et-pilotage-facilites\" class=\"elementor-heading-title elementor-size-default\">6. Suivi et pilotage facilit\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99aee76 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"99aee76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Votre entreprise doit pouvoir disposer d\u2019une <span class=\"s1\"><a href=\"https:\/\/clustdoc.com\/fr\/produits\/logiciel-gestion-client\/\"><b>vision d\u2019ensemble claire et en temps r\u00e9el<\/b><\/a> de ses processus pour performer<\/span>.<\/p><p class=\"p1\">Comment un responsable d&#8217;\u00e9quipe pourrait-il aider ses collaborateurs :<\/p><p class=\"p1\">\u2022 sans savoir combien de dossiers sont bloqu\u00e9s et pourquoi ?<\/p><p class=\"p1\">\u2022 sans possibilit\u00e9 d&#8217;identifier les \u00e9tapes qui prennent le plus de temps ?<\/p><p>\u2022 ni notion de pics d&#8217;activit\u00e9 ou de volumes plus importants dans les dossiers \u00e0 traiter ?<\/p><p class=\"p1\">Ce niveau de visibilit\u00e9 transforme radicalement la gestion des dossiers, des clients et de l&#8217;\u00e9quipe.<\/p><p class=\"p1\">Les managers gagnent en visibilit\u00e9 et adoptent une posture proactive, appuy\u00e9e sur des donn\u00e9es fiables, leur permettant de piloter les ressources plus efficacement, et d&#8217;ajuster leurs processus en continu.<\/p><p class=\"p1\">Dans ce cadre, la digitalisation des dossiers clients devient un v\u00e9ritable <span class=\"s1\"><b>outil de management<\/b><\/span>, au service de la performance op\u00e9rationnelle et de la qualit\u00e9 de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32a579c betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"32a579c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"7-experience-client-amelioree\" class=\"elementor-heading-title elementor-size-default\">7. Exp\u00e9rience client am\u00e9lior\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e205175 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e205175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Une plateforme sp\u00e9cialement con\u00e7ue pour d\u00e9mat\u00e9rialiser l&#8217;exp\u00e9rience de constitution et de traitement de dossiers permettra entre autres de personnaliser les interactions, d\u2019\u00e9viter les doublons, et d\u2019accompagner le client de mani\u00e8re proactive \u00e0 chaque \u00e9tape.<\/p><p class=\"p1\">Gr\u00e2ce \u00e0 un parcours fluide, intuitif et s\u00e9curis\u00e9, <strong>le client sait exactement ce qu\u2019on attend de lui<\/strong>, peut transmettre ses documents en quelques clics, suivre l\u2019avancement de sa demande, et poser ses questions directement dans un espace centralis\u00e9.<\/p><p>Une solution comme Clustdoc permet \u00e9galement de signer directement dans le cadre du dossier les documents requis, d&#8217;effectuer des paiements ou m\u00eame de planifier un RDV avec un gestionnaire.<\/p><p class=\"p1\">L&#8217;avantage pour vous sera de passer d\u2019un processus administratif opaque g\u00e9r\u00e9 par email ou gr\u00e2ce \u00e0 un CRM \u00e0 un parcours guid\u00e9, rassurant et professionnel depuis lequel <strong>le client interagit directement en temps r\u00e9el.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbc9ba betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"2fbc9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"8-agilite-face-aux-evolutions-reglementaires-techniques\" class=\"elementor-heading-title elementor-size-default\">8. Agilit\u00e9 face aux \u00e9volutions (r\u00e9glementaires, techniques)\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca6c0f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ca6c0f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><b>Poser un cadre commun<\/b><\/span>, avec des \u00e9tapes claires, des r\u00e8gles identiques pour tous, et une visibilit\u00e9 sur l\u2019ensemble du processus est essentiel pour faire face \u00e0 un contexte r\u00e9glementaire qui \u00e9volue constamment.<\/p><p class=\"p1\">Une fois vos op\u00e9rations structur\u00e9es, vous gagnez en agilit\u00e9 m\u00eame dans un secteur fortement r\u00e9glement\u00e9.<\/p><p class=\"p1\">Ce cadre stable mais \u00e9volutif est possible avec un outil enti\u00e8rement d\u00e9di\u00e9, vous permettant facilement de mettre \u00e0 jour vos parcours et proc\u00e9dures clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b84709f betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"b84709f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"en-resume\" class=\"elementor-heading-title elementor-size-default\">En r\u00e9sum\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28c594e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"28c594e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Digitaliser les dossiers clients, ce n\u2019est pas seulement gagner du temps : c\u2019est structurer vos op\u00e9rations, all\u00e9ger la charge de vos \u00e9quipes, et offrir une meilleure exp\u00e9rience \u00e0 vos clients.<\/p><p class=\"p1\">L\u00e0 o\u00f9 certains se contentent de transposer leurs m\u00e9thodes papier dans des outils num\u00e9riques, d\u2019autres choisissent une approche plus globale, pens\u00e9e pour durer.<\/p><p class=\"p1\">Et si vous faisiez partie des entreprises qui transforment vraiment leur organisation gr\u00e2ce \u00e0 la digitalisation des parcours clients ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eb514e7 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"2eb514e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"questions-reponses\" class=\"elementor-heading-title elementor-size-default\">Questions\/R\u00e9ponses<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad946de uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"ad946de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-182' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-f0ad1f4\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-sort-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-f0ad1f4 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69da9e9071ce2\"><span id=\"quest-ce-quun-dossier-client-digitalise\">Qu\u2019est-ce qu\u2019un dossier client digitalis\u00e9 ?<\/span><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p class=\"p1\">Un dossier client digitalis\u00e9 est un dossier constitu\u00e9, trait\u00e9 et suivi enti\u00e8rement en ligne. Il centralise les documents, informations et validations n\u00e9cessaires au sein d\u2019une plateforme num\u00e9rique, ce qui permet de simplifier les d\u00e9marches administratives et d\u2019am\u00e9liorer la productivit\u00e9 des \u00e9quipes.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-70f1385\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-sort-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-70f1385 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69da9e9071db2\"><span id=\"pourquoi-digitaliser-les-dossiers-clients\">Pourquoi digitaliser les dossiers clients ?<\/span><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p class=\"p1\">Digitaliser les dossiers clients permet de gagner du temps, d\u2019\u00e9viter les erreurs humaines, de fluidifier les processus internes et d\u2019offrir une meilleure exp\u00e9rience client. C\u2019est aussi un levier pour assurer la conformit\u00e9 RGPD et r\u00e9duire les co\u00fbts li\u00e9s \u00e0 la gestion papier.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-509639a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-sort-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-509639a uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-69da9e9071e42\"><span id=\"quels-documents-peut-on-collecter-via-un-dossier-digitalise\">Quels documents peut-on collecter via un dossier digitalis\u00e9 ?<\/span><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p class=\"p1\">Un dossier digitalis\u00e9 permet de collecter tous types de documents n\u00e9cessaires \u00e0 vos processus internes ou r\u00e9glementaires, quel que soit votre secteur d\u2019activit\u00e9 et votre offre de service.<\/p><p class=\"p1\">Voici quelques exemples courants :<\/p><p class=\"p1\">\u2022 Pi\u00e8ces d\u2019identit\u00e9 (carte nationale, passeport, titre de s\u00e9jour)<\/p><p class=\"p1\">\u2022 Justificatifs de domicile<\/p><p class=\"p1\">\u2022 Bulletins de salaire ou attestations d\u2019employeur<\/p><p class=\"p1\">\u2022 Relev\u00e9s bancaires (RIB, avis de situation)<\/p><p class=\"p1\">\u2022 Statuts ou Kbis pour les professionnels<\/p><p class=\"p1\">\u2022 Contrats \u00e0 signer, mandats, autorisations<\/p><p class=\"p1\">\u2022 Pi\u00e8ces compl\u00e9mentaires sp\u00e9cifiques \u00e0 un secteur (certificats, dipl\u00f4mes, formulaires administratifs\u2026)<\/p><p class=\"p1\">En optant pour la gestion num\u00e9rique de dossiers clients via une plateforme d\u00e9di\u00e9e \u00e0 cet effet, vous pouvez configurer vous-m\u00eame les diff\u00e9rents \u00e9l\u00e9ments attendus dans le cadre du futur dossier.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9fadec5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-sort-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-9fadec5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-4-69da9e9071ec7\"><span id=\"dans-quels-secteurs-la-digitalisation-des-dossiers-clients-est-elle-utile\">Dans quels secteurs la digitalisation des dossiers clients est-elle utile ?<\/span><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p class=\"p1\">La digitalisation des dossiers clients concerne aujourd\u2019hui une grande vari\u00e9t\u00e9 de secteurs, en particulier ceux o\u00f9 les \u00e9changes de documents sont fr\u00e9quents et encadr\u00e9s :<\/p><p>\u2022 Finance (ouverture de compte, KYC)<\/p><p>\u2022 Immobilier (dossier de location, vente)<\/p><p>\u2022 Assurance (assurance habitation, sant\u00e9, voiture etc.)<\/p><p>\u2022 Services juridiques (demande de visa)<\/p><p>\u2022 \u00c9ducation (dossier d\u2019admission)<\/p><p>\u2022 Services RH (dossier d'embauches)<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6e5906b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-sort-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-6e5906b uael-question-span\" tabindex=\"0\" id=\"uael-faq-5-69da9e9071f47\"><span id=\"quelle-solution-choisir-pour-digitaliser-les-dossiers-clients\">Quelle solution choisir pour digitaliser les dossiers clients ?<\/span><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p class=\"p1\">Il existe aujourd\u2019hui de nombreuses solutions pour digitaliser les dossiers clients, mais toutes ne r\u00e9pondent pas aux m\u00eames besoins.<\/p><p class=\"p1\">L\u2019essentiel est de choisir un outil qui s\u2019adapte \u00e0 votre organisation, facilite le quotidien de vos \u00e9quipes, et vous permet de structurer vos processus en toute conformit\u00e9.<\/p><p class=\"p1\">\ud83d\udca1 <em>Bon \u00e0 savoir : une plateforme comme <span class=\"s1\"><b>Clustdoc<\/b><\/span> a \u00e9t\u00e9 pens\u00e9e pour centraliser la collecte, le traitement et le suivi des dossiers clients dans un espace unique, s\u00e9curis\u00e9 et personnalisable.<\/em><\/p><p class=\"p1\">Avant de faire votre choix, prenez le temps d\u2019identifier vos priorit\u00e9s (simplicit\u00e9, conformit\u00e9, automatisation, collaboration\u2026) et testez les solutions en conditions r\u00e9elles.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd42e17 e-con-full e-flex e-con e-child\" data-id=\"cd42e17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-471bf4e e-con-full e-flex e-con e-child\" data-id=\"471bf4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e903b4 elementor-hidden-mobile elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"2e903b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 id=\"sommaire\" class=\"elementor-toc__header-title\">\n\t\t\t\tSommaire\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__2e903b4\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-caret-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__2e903b4\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-caret-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__2e903b4\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c09b9 elementor-widget elementor-widget-text-editor\" data-id=\"a6c09b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Partager l&#8217;article<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a27c90 elementor-widget elementor-widget-elementskit-social-share\" data-id=\"0a27c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-social-share.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<ul class=\"ekit_socialshare\">\n                            <li class=\"elementor-repeater-item-ce29207\" data-social=\"linkedin\">\n                    <div class=\"linkedin\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 50 50\" width=\"50px\" height=\"50px\"><path d=\"M41,4H9C6.24,4,4,6.24,4,9v32c0,2.76,2.24,5,5,5h32c2.76,0,5-2.24,5-5V9C46,6.24,43.76,4,41,4z M17,20v19h-6V20H17z M11,14.47c0-1.4,1.2-2.47,3-2.47s2.93,1.07,3,2.47c0,1.4-1.12,2.53-3,2.53C12.2,17,11,15.87,11,14.47z M39,39h-6c0,0,0-9.26,0-10 c0-2-1-4-3.5-4.04h-0.08C27,24.96,26,27.02,26,29c0,0.91,0,10,0,10h-6V20h6v2.56c0,0,1.93-2.56,5.81-2.56 c3.97,0,7.19,2.73,7.19,8.26V39z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                            <li class=\"elementor-repeater-item-1921e0a\" data-social=\"facebook\">\n                    <div class=\"facebook\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 30 30\" width=\"30px\" height=\"30px\"><path d=\"M12,27V15H8v-4h4V8.852C12,4.785,13.981,3,17.361,3c1.619,0,2.475,0.12,2.88,0.175V7h-2.305C16.501,7,16,7.757,16,9.291V11 h4.205l-0.571,4H16v12H12z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                            <li class=\"elementor-repeater-item-ea8ef81\" data-social=\"twitter\">\n                    <div class=\"twitter\">\n                        \n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"#FFFFFF\" viewBox=\"0 0 30 30\" width=\"30px\" height=\"30px\"><path d=\"M26.37,26l-8.795-12.822l0.015,0.012L25.52,4h-2.65l-6.46,7.48L11.28,4H4.33l8.211,11.971L12.54,15.97L3.88,26h2.65 l7.182-8.322L19.42,26H26.37z M10.23,6l12.34,18h-2.1L8.12,6H10.23z\"><\/path><\/svg>                        \n                                                                                            <\/div>\n                <\/li>\n                                    <\/ul>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b64dca3 elementor-widget elementor-widget-spacer\" data-id=\"b64dca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d7f4d2 e-con-full e-flex e-con e-child\" data-id=\"2d7f4d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9921ca elementor-widget elementor-widget-text-editor\" data-id=\"c9921ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Des dossiers clients s\u00e9curis\u00e9s et faciles \u00e0 traiter<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a93f569 elementor-widget elementor-widget-image\" data-id=\"a93f569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"983\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-1000x1024.png\" class=\"attachment-large size-large wp-image-37213\" alt=\"Digitalisez vos dossiers de financement avec Clustdoc\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-1000x1024.png 1000w, https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-293x300.png 293w, https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-768x786.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-1501x1536.png 1501w, https:\/\/clustdoc.com\/wp-content\/uploads\/2024\/12\/Dossier-de-pret-en-ligne-2001x2048.png 2001w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f5e36 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d6f5e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/clustdoc.com\/fr\/rdv-decouverte\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez un RDV d\u00e9couverte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0f53c elementor-widget elementor-widget-spacer\" data-id=\"9c0f53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72e031 elementor-widget elementor-widget-spacer\" data-id=\"c72e031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ae9dbed e-con-full e-flex e-con e-parent\" data-id=\"7ae9dbed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59afde72 elementor-widget elementor-widget-spacer\" data-id=\"59afde72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cbba424 e-flex e-con-boxed e-con e-parent\" data-id=\"7cbba424\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78f355d3 elementor-widget elementor-widget-spacer\" data-id=\"78f355d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a34a440 betakit-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"2a34a440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 id=\"vous-aimeriez-aussi\" class=\"elementor-heading-title elementor-size-default\">Vous aimeriez aussi <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef319c elementor-widget elementor-widget-spacer\" data-id=\"6ef319c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60444340 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"60444340\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-42946 post type-post status-publish format-standard has-post-thumbnail hentry category-dossiers category-gerer-ses-dossiers-clients nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/entree-en-relation\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-300x200.jpg\" class=\"attachment-medium size-medium wp-image-58355\" alt=\"Les m\u00e9thodes pour cr\u00e9er un parcours fluide d&#039;entr\u00e9e en relation\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-300x200.jpg 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-1024x683.jpg 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-768x512.jpg 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-1536x1024.jpg 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-2048x1365.jpg 2048w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/12\/Les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation-595xh.jpg 595w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">dossiers<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"les-methodes-pour-creer-un-parcours-fluide-dentree-en-relation\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/dossiers\/entree-en-relation\/\" >\n\t\t\t\tLes m\u00e9thodes pour cr\u00e9er un parcours fluide d&#8217;entr\u00e9e en relation\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/entree-en-relation\/\" aria-label=\"En savoir plus sur Les m\u00e9thodes pour cr\u00e9er un parcours fluide d&#8217;entr\u00e9e en relation\" tabindex=\"-1\" >\n\t\t\tLire la fiche \u2192\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t26 d\u00e9cembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-49871 post type-post status-publish format-standard has-post-thumbnail hentry category-dossiers category-gerer-ses-dossiers-clients tag-digitalisation-des-dossiers-clients nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/instruction-de-dossier\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-300x214.png\" class=\"attachment-medium size-medium wp-image-54393\" alt=\"Instruire un dossier\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-300x214.png 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-1024x731.png 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-768x548.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-1536x1097.png 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier-595xh.png 595w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/11\/Instruire-un-dossier.png 1654w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">dossiers<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"comment-optimiser-linstruction-de-dossier-en-entreprise\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/dossiers\/instruction-de-dossier\/\" >\n\t\t\t\tComment optimiser l\u2019instruction de dossier en entreprise ?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/instruction-de-dossier\/\" aria-label=\"En savoir plus sur Comment optimiser l\u2019instruction de dossier en entreprise ?\" tabindex=\"-1\" >\n\t\t\tLire la fiche \u2192\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2 novembre 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-42353 post type-post status-publish format-standard has-post-thumbnail hentry category-dossiers category-simplifier-le-parcours-client nt-post-class \" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/demande-de-documents\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-300x214.png\" class=\"attachment-medium size-medium wp-image-42747\" alt=\"Optimiser sa demande de documents par mail pour une meilleure gestion client.\u200b\" srcset=\"https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-300x214.png 300w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-1024x731.png 1024w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-768x548.png 768w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-1536x1097.png 1536w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1-595xh.png 595w, https:\/\/clustdoc.com\/wp-content\/uploads\/2025\/06\/Documents-reglementaires-1.png 1654w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">dossiers<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id=\"optimiser-sa-demande-de-documents-par-mail-pour-une-meilleure-gestion-client\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/clustdoc.com\/fr\/dossiers\/demande-de-documents\/\" >\n\t\t\t\tOptimiser sa demande de documents par mail pour une meilleure gestion client\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/clustdoc.com\/fr\/dossiers\/demande-de-documents\/\" aria-label=\"En savoir plus sur Optimiser sa demande de documents par mail pour une meilleure gestion client\" tabindex=\"-1\" >\n\t\t\tLire la fiche \u2192\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13 juin 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9faaf1 e-flex e-con-boxed e-con e-parent\" data-id=\"b9faaf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b033b38 elementor-widget elementor-widget-spacer\" data-id=\"6b033b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dans cette fiche, on vous explique pourquoi certaines entreprises passent \u00e0 c\u00f4t\u00e9 de leur transformation digitale\u2026 et comment d\u2019autres construisent une organisation fluide, efficace et collaborative.<\/p>\n","protected":false},"author":6,"featured_media":40560,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[276,277],"tags":[282],"class_list":["post-40717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dossiers","category-gerer-ses-dossiers-clients","tag-digitalisation-des-dossiers-clients","nt-post-class",""],"_links":{"self":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/40717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/comments?post=40717"}],"version-history":[{"count":302,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/40717\/revisions"}],"predecessor-version":[{"id":61715,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/posts\/40717\/revisions\/61715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/media\/40560"}],"wp:attachment":[{"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/media?parent=40717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/categories?post=40717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clustdoc.com\/fr\/wp-json\/wp\/v2\/tags?post=40717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}