United States
Marketing
10-50 employees
Many great companies have embraced the digital era and transformed how we consume content today. MagCast is definitely one of them: a leading publishing platform which empowers indie publishers, content creators and curators to own the digital space by creating and distributing their own magazine app. The company not only provides them with a publishing platform but also coaches independent publishers who have no experience publishing magazine, via the MagCast Academy.
MagCast provides content creators with a comprehensive publishing platform which helps them launch mobile magazine apps on Google Play and Apple’s Stores, as well as their own store at MagCast.com. The product built by MagCast is one of the best in the space and hundreds of independent publishers have created thriving magazines using it.
Mastering digital publishing with Clustdoc
MagCast chose Clustdoc primarily to streamline the client onboarding process. It needed a way to let publishers submit the initial information, credentials and files quickly, securely – and no matter where they are in the world – in order for the MagCast team to help them set up and launch their magazine in a timely manner.
“When a publisher joins the platform, there are a lot of account registrations, API keys, all of this tech stuff that people are not familiar with. So being able to provide a logical progression and tutorials on where to go at each step and then submit it all in a central location at Clustdoc has been very helpful.”
And it’s this simple and secure process that Damian Loth – MagCast’s Managing Partner- loves most. The process is the same for publishers in New York or Paris, and the MagCast team can easily handle each new publisher onboarding from a web or mobile client management app.
“Before Clustdoc, we used to work through long email threads and one to one communication with our customer support lead : this email traffic was clearly time-consuming for everyone.”
Clustdoc enables professionals to streamline the process of managing new clients by minimizing the need for extensive communication. Its intelligent capabilities, such as automated follow-ups, team approvals, and client messaging, foster improved alignment between business users and property owners, resulting in more expedient and efficient interactions.
“It’s extremely organized, and I like that I can actually write on the application to owners if they haven’t uploaded the correct form or if I need more information from them.”
Damian knows that the first steps of a business relationship are vital for growing businesses. Furthermore, he emphasizes the time saved since the company switched to Clustdoc.
The problem with historical tools such as emails and spreadsheets is that they weren’t actually built for onboarding or other businesses processes. This is what makes Clustdoc different.
“Clustdoc has clearly helped to shrink the onboarding time, and it’s also decreased the amount of time per new client that our customer service lead is having to devote. They’re able to work with more people at the same time and everybody is moving through it in a better time frame”
Premium
onboarding experience for worldwide editors
x2
in productivity since switching to Clustdoc
100%
visibility over the onboarding process
A solution that scales with the business
Clustdoc provides organizations with a robust client onboarding technology to operate more intelligently, actively involve stakeholders, and establish enduring and mutually beneficial business partnerships. Like their customers, the MagCast team is also working from around the world. The company which works entirely remotely, needed to make sure the solution they used would be reliable, robust and flexible enough to work as a 24/7 virtual office.
“We got publishers in all six continents. About a third of our clients comes from Australia, New Zealand and other parts of Asia. About 10% come from UK/Europe, with the majority based in North America. And with different time zones it can be difficult to schedule interviews and calls.”
Using Clustdoc, publishers have a place where they can engage, communicate and progress their submission with a peace of mind, anytime, anywhere. The instructions, requirements, progress statuses and next steps are clearly displayed in a password-protected interface allowing them to enjoy a self-serve onboarding experience.
“I think productivity is probably the biggest takeaway, though I do like the professional presentation of the user experience. Actually I can’t imagine how we would be working at this point without Clustdoc.”
Now that everyone at MagCast uses Clustdoc, the team’s productivity has significantly increased.
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